--- title: "Updating MS Office with Microsoft Endpoint Manager" type: "post" published_at: "2022-02-01T16:26:02+00:00" modified_at: "2022-07-31T13:39:42+00:00" url: "https://nmbgeek.com/blog/updating-microsoft-office-2016-2019-volume-to-office-2021-ltsc-using-intune-microsoft-endpoint-manager/" excerpt: "My apologies that this isn't really a technical write-up. I just got really frustrated trying to find answers as to why I was stuck at \"Install Pending\" and feel like this part of the process is skipped in any existing..." markdown_url: "https://nmbgeek.com/blog/updating-microsoft-office-2016-2019-volume-to-office-2021-ltsc-using-intune-microsoft-endpoint-manager.md" --- Recently I was attempting to update our Microsoft Office 2016 and 2019 applications to Microsoft Office 2021 LTSC via Microsoft Endpoint Manager. Previously to install 2019 I had created a configuration xml using [https://config.office.com](https://config.office.com) to create my XML file and deployed it using Option 2 here: [https://docs.microsoft.com/en-us/mem/intune/apps/apps-add-office365](https://docs.microsoft.com/en-us/mem/intune/apps/apps-add-office365). Installing 2019 was easy to automate and it just worked. Now that we just received our Volume 2021 licenses for all computers that don’t have a user licensed for 365 Business Premium I thought the upgrade would be just as easy. It should have been but I made one crucial mistake. I deleted the Intune Managed Apps that were used to install Office 2019. When I created the Office 2021 LTSC Managed App my devices were just stuck at ‘Install Pending’. I tested my XML file and verified it worked on a computer so I knew that wasn’t the issue. I attempted to add the tag and set it for the ProPlus2019Volume that was installed but that doesn’t work. The fix was that I had to recreate the 2019 XML install and set it to “Uninstall” on the devices that were getting 2021 LTSC. My apologies that this isn’t really a technical write-up. I just got really frustrated trying to find answers as to why I was stuck at “Install Pending” and feel like this part of the process is skipped in any existing Microsoft Office Volume documentation. Of course always setup a deployment test group and verify it is successful there first! #### Share This Post #### More Posts [PrevDJI Spark Gimbal Calibration](https://nmbgeek.com/blog/dji-spark-tilted-horizon-gimbal-calibration-fix/) [First Helium Miner DeploymentNext](https://nmbgeek.com/blog/first-helium-miner-deployment/) ## LLMS - [llms.txt](https://nmbgeek.com/llms.txt) Markdown text overview for AI agent consumption - [llms-full.txt](https://nmbgeek.com/llms-full.txt) Complete website text in markdown format for AI agent consumption